Take the marketing executive in Manhattan, who works with the statistical researcher in Moscow to analyze the behaviors of customer in London. She directs manufacturing in Shanghai to modify production based on the findings – all using the information systems constantly being improved by software engineers in Bangalore.... Call it partnering, teaming, cooperation, or collaboration – just don’t call it outsourcing. Global teamwork is more like it.
Friday, September 30, 2005
Nipuna to Set Up Center in Malaysia
Nipuna Services, the BPO subsidiary of Indian IT services provider Satyam Computers, is planning to set up a new overseas center in Malaysia to explore new market potential and to tap local talent. Besides, the company is also planning to locate a center in China.
According to Roddam Venkatesh, CEO, Nipuna, the company is also set to expand its role in Knowledge Process Outsourcing (KPO).
B Ramalinga Raju, Chairman, Satyam, revealed that the company has become the first BPO to achieve eSCM level 4 certification, with only four others in the world to have achieved eSCM level 3. eSCM refers to Sourcing Capability Model for service providers developed by the Carnegie Mellon University
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