Take the marketing executive in Manhattan, who works with the statistical researcher in Moscow to analyze the behaviors of customer in London. She directs manufacturing in Shanghai to modify production based on the findings – all using the information systems constantly being improved by software engineers in Bangalore.... Call it partnering, teaming, cooperation, or collaboration – just don’t call it outsourcing. Global teamwork is more like it.
Monday, January 08, 2007
Convergys has acquired AOL contact center in Albuquerque, New Mexico, from Time Warner. The call center employs about 800 employees. Convergys has already started its operations from the facility in New Mexico. The company aims to recruit more employees for the center from Albuquerque city and is also planning to expand its presence in the US by opening new call centers in the country. AOL has been planning to close the center as a part of restructuring. The company's business has been affected by losing most of its clients; and also helpdesk calls have been reduced to about half the number.
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