Labor Shortage to Hit Indian Call Center Industry – Gartner

According to Gartner, the existing shortage of skilled professionals faced by Indian BPO service providers may result in the country losing its competitive advantage.

As per the firm, the current shortage of appropriately skilled workforce will have a major impact in terms of increased wage rates thereby increasing the costs. Quality and security concerns are also expected to emerge as a direct result of the shortage.

As per Government estimates, the industry requires close to one million trained professionals by 2009. However, the supply is expected to be short by at least 260,000 professionals.

Gartner further notes that the shortfall will hit the multi-national service providers the most, as many of them anticipated an almost unlimited supply of English speaking graduate workforce.