Thursday, December 08, 2005



HSBC Opens New $31M Service Center in Sri Lanka

HSBC, the London headquartered financial services provider, has launched a new USD 31 million service center in Colombo, Sri Lanka. HSBC has, reportedly, selected Sri Lanka for its sound infrastructure and quality of local work force.

The new service center is the latest addition to 11 service centers that HSBC has set-up across five countries. The new unit will provide CRM services for HSBC operations in the UK and the US and will commence operations with 1,326 staff, but may expand to employ 3,000 employees. Presently, Sri Lanka has around 30 CRM service operators and the total BPO revenues of the country is estimated to be worth USD 100 million.

1 comment:

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