Thursday, August 11, 2005

8 Key Challenges of BPO ........
1.Building internal acceptance of and sponsorship for a new business model.

2.Understanding true service provider capabilities.

3.Employing complex sourcing expertise.

4.Managing transitions.

5.Transferring and maintaining knowledge.

6.Maintaining Flexibility.

7.Ensuring global process and policy standardization and integration.

8.Creating effective governance and relationship management.

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