Increased Technology Usage Among End Users Drives Firms to Outsource IT Functions – Unisys


According to a study conducted by Unisys, a US-based IT services company, the growing needs for increased IT support and productivity among end users and cost saving initiatives are the major drivers for firms outsourcing their IT functions, such as IT support. Employees have been relying heavily on technology such as PCs, laptops, PDAs, etc., which is driving the need for increased IT support among firms. However, the inability of the in-house IT staff to provide IT support to diverse end users primarily encourage outsourcing of IT functions.

The Unisys Trusted Enterprise Index revealed that about 60 percent of the business and IT professionals across the US and UK believe that outsourcing will affect their organizations’ image negatively among their customers. In addition, a recent IDG Research Services study commissioned by Unisys revealed that a majority of the respondents were unable to properly quantify the benefits out of outsourcing for their businesses.