An alliance led by Xansa, Crystal Alliance, has won a GBP 70 million, seven year contract with Northern Ireland Water Service (NIWS) for supporting its customer billing services. The other members of the alliance are Echo Managed Services, a local CRM services provider, and AMT-SYBEX, a systems integration firm.
The Xansa-led alliance will provide front and back office customer billing and CRM services for around 760,000 customers of NIWS.
The new customer billing and collections system and the new CRM center will be functional by April 2007. NIWS also announced a subcontract with Echo, under which the latter will be responsible for customer billing and debt collection and management of the customer contact centre.