Thursday, October 20, 2005

EDS and Guthy-Renker Extend Long Term Relationship Through 2010

Relationship Includes BPO Services Supporting Guthy-Renker’s Global Expansion

EDS and Guthy-Renker, one of the world’s largest direct response marketers, today announced the extension and expansion of the companies’ long-term relationship for business process outsourcing (BPO) services through 2010. This new agreement is one of EDS’ largest BPO agreements to date, and continues EDS’ current customer relationship management (CRM) services for Guthy-Renker’s U.S. operations and add similar services for its Australia and New Zealand markets. Financial terms of the contract were not disclosed.

As a part of this contract extension, EDS will support Guthy-Renker’s global growth by providing CRM services to Guthy-Renker’s growing customer base in the southern Asia Pacific region. EDS will operate out of a new fulfillment facility in Australia and expand its existing New Zealand customer contact center to support Guthy-Renker’s consumer-direct business.

Our success in the U.S. has carried over to a number of markets around the globe. Having a reputable and cost efficient service provider like EDS is vital to our continued success,” said Kevin Knee, Executive Vice President and COO for Guthy-Renker. “EDS has consistently proven its abilities to scale and to meet our growth demand. This new agreement is a natural extension of our long standing relationship.”

Asia Pacific continues to be a growing region for EDS and we’re eager for the chance to support Guthy-Renker’s expanding business,” said Phil Pryke, EDS Asia Pacific vice president. “This new facility, along with the expanded use of our New Zealand contact center, will provide EDS with opportunities to fulfill additional CRM BPO demands in the Asia Pacific region.”

EDS will continue to process orders and payments, and manage assembly services, fulfillment, distribution and customer support of GRC's consumer sales of beauty and skin care lines and various other consumer products and categories in the United States, through 2010. Guthy-Renker shares these facilities and EDS’ global infrastructure, which helps it lower costs, streamline operations, improve customer service, increase revenues, and remain focused on product marketing.

Guthy-Renker and EDS mirror each other’s focus on quality and outstanding customer service to successfully launch our brands around the globe,” said Joe Eazor, vice president and general manager, BPO Services for EDS. “The combined expertise of Guthy-Renker’s marketing and EDS’ technology and service delivery, creates a winning combination to boost revenue growth for multi-channel retailers like Guthy-Renker.”

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