Thursday, October 20, 2005

Kodak and IBM Sign Deal to Transform and Manage Key Business Functions

Eastman Kodak, a US-based photography solutions developer, has awarded a five-year contract to IBM to revamp its business support solution. Under the contract, IBM is expected to revamp and provide payroll services and credit and collections management services. The contract is part of Kodak’s initiative to reduce administrative costs and improve its service delivery mechanism.

IBM is going to provide the requisite services through its Business Transformation Outsourcing (BTO) division, which focuses on payroll calculation and delivery, benefits administration, expatriate and relocation services, enquiry management and CRM services, compensation planning, travel and expense processing. IBM has recently opened a new global delivery center in the Philippines to deliver such BTO services.

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