Friday, September 16, 2005

After targeting India and the Philippines as the prime destinations for offshoring technology and call-center jobs, major US companies are increasingly looking towards Latin America to meet their 'nearsourcing' requirements. Dell and Procter & Gamble (P&G) are some of the major MNCs heading to the Latin American countries to source such services.
According to Federico Cartín, Executive Director, Costa Rican Chamber of Information and Communication Technology (ICT), the number of call-center positions alone is expected to double in the next two years.

As per Datamonitor figures, the number of call-center workstations in the Latin American region as a whole will touch 730,000 in 2008, up from 336,000 in 2004. One of the prime reasons for the attractiveness of these destinations is the lesser geographical distance, as compared to prime offshore destinations.

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